Cancellation of reservation must be made in writing to avoid any misunderstanding. If the company receives notice to cancel 30 days or more before the date of departure, a minimum administrative fee of RM50.00 or 10% of the tour deposit (whichever is lower) per person will be levied. If notice of the cancellation is received 29 days or less before the date of departure the following charges will apply:
15 – 29 working days before the date of departure 50% of tour deposit
8 – 14 working days before the date of departure 20% of tour fare
3 – 7 working days before the date of departure 40% of tour fare
2 working days or less before the date of departure 100% of the tour fare
The respective airline’s cancellation policy on special promotional fare shall apply in addition to the cancellation charges as set out in table above. (Note: The airline ticket is restricted and subject to the Airline’s Terms and Conditions. It may be non-endorsable, non-reissuable, non-refundable and non-reroutable. Any alteration in routing or change of date of travel by any passenger is solely at his own risk. The company or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred. However, any refund made by any airline for a cancellation made 2 working days or less before the day of travel for non-promotional fares shall be paid by the tour member less any administration charges incurred by the tour company).
